Internet services in Uganda

Out to Lunch

#OutToLunch A generation of smartphone holders who can’t google is a danger to businesses

By Denis Jjuuko One of the most important discoveries of our time, is the internet. A resource that we use today to make our lives better in almost every aspect. It is perhaps the second most important discovery after fire. It has made many things possible. One needs acres of space to exhaust how the internet has made this life possible. From transferring money from one part of the world to another making e-commerce possible and cutting the costs of doing business significantly. But since the creation of the world wide web in the late 1980s, one of the most significant innovations has been the ability for people to search for information. In the modern era, search engines have been perfected to provide us with all the information we need on almost anything. People’s needs whether looking for information for academic research or buying some sweet corn, search engines provide this information at our finger tips. This is what has made Google a powerful tool and turned its parent company, Alphabet, the world unicorn that it is. Needless to say, that its founders have turned out as some of the wealthiest people in the world. Google with all its powerful algorithms doesn’t charge its users for search fees. All you need is an internet connection and bingo! Of course, you must have the ability to discern what is correct and what is not because search engines simply index information from millions of websites including fake ones. Of course, there is some effort to remove certain sites like those that promote terrorism from these search engines but largely any form of information you need is there. We live in the era of the smartphone, another very important tool that enables anyone to publish news whether fake or not. However, the most worrying trend in Uganda is the inability of diploma and degree holders to search for information to make right decisions. Sometimes a PhD holder in Uganda and a cart pusher peddle the same information without any ability to determine whether the news is fake or not. This is one of the reasons we in Uganda are poor — the inability to discern the information that the internet throws our way. Many Ugandans are easily conned by 419 scammers who promise them to have won lotteries they have never registered to participate in. Others lose money through pyramid scams that have been written about in other countries. This is a result of mainly our inability to search for the right information. If our businesses must grow and survive, we must fully understand the search element of the internet. Searching for opportunities and understanding the partners that we want to do business with. But if we can’t ascertain a business opportunity from a scam, we won’t be able to grow. Search engines can lead us to opportunities including new innovations. But do we know how to find this information? To separate it from the genuine and the one that isn’t so? When you look at how quickly Ugandans take in to conspiracy theories which all of them can be easily debunked through search, then you know that our businesses are in trouble. It may sound weird but our syllabuses at a certain education level should teach people how to search for the right information and perhaps that will help people make critical decisions based on the right information. Based on the information highly educated people spew on social media platforms, it is rightly possible that they are making decisions in their workplaces based on unverifiable information. This is going to make many businesses lose money. If a well facilitated highly educated employee who has access to internet cannot use search engines to verify information or even make a few calls but simply tweets whatever comes their way, how are they making decisions for the business? In Whatsapp groups of university graduates is where most misinformation is shared by people in critical managerial positions. How are these people managing the people below them? How can a university graduate with 20-30 years of working experience be so reliant on information that they can’t verify when they own a smartphone with data? Business owners and those at the highest levels must deliberately find ways to empower their workers so that they make decisions based on the right information. If you see somebody in a workplace Whatsapp group sharing all the fake news, know that they are making wrong decisions for the business. The writer is a communication and visibility consultant. djjuuko@gmail.com

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News

#OutToLunch The government should dispense with pride and fully open the internet

By Denis Jjuuko Rachael and her husband live somewhere in New York where she works as a nurse. Before the COVID-19 pandemic disrupted the world, she used to come to Kampala at least once a year to check on her relatives and projects. Whenever she was in Kampala, she used to stay in hotels. After some time, she got tired of living in hotels with her young kids. She decided to build a block of six apartments on the land she had earlier acquired in Najjeera. When the apartments are done, her plan is to rent out five of them and keep the sixth for herself whenever she is around. Late last year, Rachael contracted Ibra, a skilled builder to start construction. Ibra and Rachael worked out a plan where he is paid per phase. Every day, Ibra calls Rachael on WhatsApp and updates her on the progress made. Using WhatsApp’s video call feature, Rachael sees what is happening at her site in real-time, makes inquiries on issues that may not be clear and approves changes, if any. This arrangement has been perfect for Rachael as well as for Ibra. On the site at any one time, about 30 young men and a few women earn money every day. The building material hardware owner has been very happy as the site’s progress means that his business has been growing. National Water has been collecting payments for the water used. The truck driver has been delighted supplying sand, bricks, and coarse aggregate, among other materials. Sarah, a widow and neighbour to Rachel over the last few months has been feeding the 30 young men and women with porridge in the morning and posho and beans mainly for lunch. She had never seen this windfall in a while. She has been walking with a smile of recent. However, Rachael has temporarily stopped the construction of the apartments. She is not sure what is going on at the site. She has failed to get the latest update on the site as Ibra cannot send images and videos to her. The internet has been off in Uganda for days. When it was restored, the government kept social media blocked. Rachael had wanted Ibra to download the Zoom app, which didn’t work as app stores are also blocked. Ibra is a skilled builder with many years of experience. However, the internet is not his thing. He reluctantly joined WhatsApp after he felt irritated by his children and now, clients like Rachael. Until Racheal can be sure of uninterrupted communication with Ibra, there won’t be money being sent. She wants to be sure she can do spot checks at any time of the day. She wants to be involved in every stage. Racheal’s forced decision to halt her apartments’ construction means that 30 young men and women are idle, without any work. Sarah has lost her business. The smile is gone. The truck guy is now stuck with his sand. The hardware owner’s stock isn’t moving at the speed it was. The mobile money agent where Ibra withdraws money has lost some income. Ibra is stuck too, looking for other sites. The sad thing is that Ibra isn’t Ibra and Sarah aren’t the only people stuck. Many people are. A woman who works in Owino and has been selling her second hand clothing using social media can’t do much anymore. She has no easy way to reach her customers. Traditional media is out of reach for her. Social media had eased her way of doing business. Now it is off. Apparently, the government is unhappy that a few of its fake accounts were deleted by Facebook and Twitter, at least according to the foreign affairs minister. However, the government’s decision to shut down the internet and social media is affecting it as well. The Uganda Revenue Authority is missing OTT tax targets and businesses failed to file their returns on time as well as sending out invoices. The telecom companies are missing money in terms of data and levies on mobile money transactions. The internet today has become as important as food, shelter and clothing. It is the way of life of many people. It is the way through which government, businesses, individuals, and large organisations do business. Due to COVID-19, businesses are struggling to stay afloat and the last thing they need is the internet and social media being off. The government should dispense with its pride and restore the internet fully so that Ibra and Sarah and the hundreds of people who were benefiting from Rachael’s construction site can work again.   The writer is a communication and visibility consultant. djjuuko@gmail.com    

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